Privacy Policy
Please read this privacy policy carefully - it describes how we use information
held about you in relation to your web hosting account.

Privacy Policy

Your privacy is of utmost concern to us.  This Privacy Policy outlines how we will use your information in relation to the provision of our hosting service.

We do not, and will not sell, rent or otherwise give out your personal details (including name, address, phone number, payment details and email address) to any third parties.  We will use the email address that you supply to us in order to communicate with you regarding the services which we provide - this may include the provision of technical or sales support, giving details about your web hosting account, giving/requesting financial information with relation to payment for the services we provide you, or notification of updates to our User Agreement or Privacy Policy.   As a registered customer of IWHS, you must agree to receive emails regarding the status of your web hosting account - this could include payment details, notifications of service status and notifications of due dates for payment or the expiry of your hosting account.  We will never send marketing email to our customers.

If you are not a customer and we receive your email address as a result of an enquiry sent to us via email or our contact form, we will only use the address to answer the original query.  Your email address is not added to any database, nor will we ever use it to send marketing email to you.

The only circumstances under which we may release your personal information is when required by a law enforcement agency or other rights-holder as a result of any actions performed by you on this web host that are in violation of our User Agreement.

IWHS reserve the right to access the contents of our customer's hosting accounts (this includes all files, not limited to directories accessible to web browsers, and includes the contents of password-protected directories) at any time with the sole purpose of checking for content in breach of our User Agreement.  Your IP address is logged every time you log into cPanel - this is in order for us to monitor any abuse issues.  The IP addresses of your site users are also logged (as is standard practice on most websites) - you will have access to these logs from within cPanel, but they are also available to IWHS staff.

All payments are made via PayPal. PayPal are an external payment processing company and they have their own Privacy Policy that is not related to the way IWHS uses your details.  You should read the PayPal terms and conditions and Privacy Policy at the time of payment.  We will not be held responsible for any dispute that arises from unwanted use of your data by PayPal.

If you have any questions regarding this privacy policy, if you require clarification of any points raised, or you have any comments to make, please feel free to contact us via our contact form.